Refund & Returns Policy

Thank you for shopping with Grabsy. We want you to have a smooth and worry-free shopping experience. This policy explains how refunds and returns are handled for both Physical and Digital products.

 

Physical Products

  1. Eligibility for Returns

    • Returns can be requested within 7 days of receiving your order.

    • Products must be unused, undamaged, and returned in original packaging with all tags and accessories.

    • Proof of purchase (invoice/order number) is required.

  2. Non-Returnable Items

    • Items such as perishable goods, personal care products, undergarments, and customized items are not eligible for return.

  3. Damaged or Wrong Products

    • If you receive a defective, damaged, or incorrect product, please contact us immediately with pictures as proof.

    • Grabsy will cover the return shipping cost in these cases.

  4. Return Shipping

    • For eligible returns (not caused by Grabsy/vendor error), customers may need to bear the return shipping charges.

  5. Refund Timeline

    • Once we receive and inspect the returned item, we will process your refund within 7–10 business days.

    • Refunds will be made through the same payment method used for purchase.

  6. Exchange Option

    • In some cases, instead of a refund, you may choose an exchange or replacement of the same product.

Digital Products

  1. No Change of Mind Refunds

    • Due to the nature of digital goods (e.g., software, e-books, digital downloads, subscription access), all sales are final.

  2. Exceptions for Refunds

    • A refund may only be issued if:

      • The digital product was not delivered after successful payment.

      • The file is corrupted or unusable, and support cannot fix it.

      • The product description was misleading or incorrect.

  3. Refund Request Timeline

    • Any refund request for digital goods must be submitted within 48 hours of purchase, with proper details.

  4. Support Assistance

    • Before issuing a refund, our support team will try to help you resolve the problem (e.g., file redownload, activation help, or access issues).