Refund & Returns Policy

Thank you for shopping with Grabsy. We want you to enjoy a smooth and worry-free shopping experience. This policy explains how refunds and returns are handled for both Physical and Digital products.

Physical Products

Eligibility for Returns
Returns can be requested within 7 days of receiving your order. Products must be unused, undamaged, and returned in original packaging with all tags and accessories. Proof of purchase (invoice/order number) is required.

Non-Returnable Items
Perishable goods, personal care products, undergarments, and customized items are not eligible for return.

Damaged or Wrong Products
If you receive a defective, damaged, or incorrect product, please contact us immediately with pictures as proof. Grabsy will cover the return shipping cost in these cases.

Return Shipping
For eligible returns (not caused by Grabsy error), customers may need to bear the return shipping charges.

Refund Timeline
Once we receive and inspect the returned item, we will process your refund within 7–10 business days. Refunds will be made through the same payment method used for purchase.

Exchange Option
In some cases, instead of a refund, you may choose an exchange or replacement of the same product.

Digital Products

No Change of Mind Refunds
Due to the nature of digital goods (e.g., software, e-books, digital downloads, subscription access), all sales are final.

Exceptions for Refunds
A refund may only be issued if:

• The digital product was not delivered after successful payment.

• The file is corrupted or unusable, and support cannot fix it.

• The product description was misleading or incorrect.

Refund Request Timeline
Any refund request for digital goods must be submitted within 48 hours of purchase, with proper details.

Support Assistance
Before issuing a refund, our support team will try to help you resolve the problem (e.g., file redownload, activation help, or access issues).